Wonderful
Good: Thanks Cristina for upgrade

Wonderful experience house keeping and services everything is great. Excellent thank you Mr. Ram

It was great staying in novel hotel. I just loved the ambience and the service provided by your staff. The room was clean and the housekeeper was awesome specially named Biban Basnet

It's a good hotel around this place. Staffs are supportive and housekeeping team is best especially I will like to thanks housekeeping Biban Basnet.He cleaned our rooms in a time.

It was a very good experience staying at Novel Hotel City Center. The room was clean and nice. The hotel staff was very friendly and always ready to help. Thanks to housekeeping, especially Biban Basnet, for keeping everything tidy and fresh. We felt very welcomed and comfortable. Will definitely come back again!!

Rooms are quite clean and housekeeping service is also very good. Restaurant service is very good but veg. Special thanks to the housekeeping team, particularly @bibanbasnet as he was looking for our stay to be comfortable and relaxed.

I stayed here for 1 month and the service of this hotel is excellent staffs are kind and friendly.I would like to thanks housekeeping Biban Basnet I love his hard working💓

Rooms are quite clean and Hotel location is very good at city center and housekeeping service is also very good I will like to thanks housekeeping Biban basnet for his good work💖

Amazing stay! The rooms were well-kept and quiet. Hotel staff were quick and polite. A special thanks to Biban Basnet from housekeeping. He made sure our room was always neat and clean. Great service and warm hospitality. Would love to visit again 🌸

It was great staying in novel hotel. Room is very clean and smelly.I will like to thanks housekeeping Biban Basnet for his work and helping us when we stay💖

Overall this hotel is very perfect to stay. Rooms are clean and ambiance is perfect. Housekeeping service is best I would like to thanks Mr.Biban basnet for his service and work he help us when we stay there💖

The stay was amazing and the service was fabulous. Thanks so much for Haneef and Amin for their hospitality and upgrade. I will come back soon and recommend the hotel to my relatives and friends.

Friendly staff good location food is perfect I got some issue with air condition.

2 nights stay
Great location. Room was a little dark but due to location of taller buildings to be expected. Room can be allocated up to floor 20. Three lifts that I saw. Very friendly professional staff. Lots of shops, Malls, jewellery ahops and easy transport to get around. Two nights spent at hotel. Swimming Pool outdoor, located 5th Floor with bars. Very nice. My only issue at this Hotel was the cost of a coffee from Pool Bar which was 28 Dirhams, overly priced when you can buy one across the road for.3 Dirhams. 30 minutes by Taxi to the Airport. Stayed in: Room Assigned on Arrival Stay length: 2 night(s)

Good Experience
The staff was very humble and the stay was pleasant Stayed in: Standard Room Stay length: 2 night(s)

Service is very nice. And also the employees are very friendly. And the room attendant us very friendly. And also thanks to Mr. Ram

Found the staff customer service ability of this hotel is really excellent specially i want to mention one staff name Mr. Biban Basnet who provides me quick service just after my request. REALLY APPRICATED

It’s a nice ambience always at Novel hotel room is neat and tidy and the AC cooling is good
Good: Good location and very helpful staff
Bad: I felt the charges to dry clean the carpet is way over and could be reasonable although the manager was very helpful and kind enough to reduce but I still feel that no guest does anything on purpose plus the washroom didn’t have any drainage within washroom itself

it's good

The housekeeping staff bibann provided exceptional service during my stay. They were thorough, efficient, and always ensured my room was spotless and comfortable. The rooms were clean and well maintained

I want to say thank you so much to the housekeeping and hotel staff specially to Mr. Kamal and um his supervisor for keeping our room clean and giving the excellent service. Very polite and cooperate staff Also in the gym instructor, thank you for your kindness! Overall, it was a great experience to stay in this hotel. Again thank you!

My stay at novtel memorable really good experience clean room every day daily welcomeing environment create by hard working housekeeper kamal and um his supervisor also polite cooperateve staff making me vaulable stay there thank you so much for your everything i will recommend for everyone for stay .

Number 1

Hotel survice nice , house keeping well and Food , is very good. Ram house keeper is nice boy

Amazing staynovotel I m very thankful to sunil he greeting and given me good clean tiddy room I highly recommend novotel and always I keep in heart shahbaz Amazing person thanks shahbaz