The place is great, staff for room service are great but the internal staff like reception are not that helpful, we were looking for vallet and took us like 1 hr to find him and wasn't doing anything special so there is a public parking near to the hotel because there were no places you can park in The place is too crowdy In conclusion, the place is great tidy and nice

Abu Dhabi Experience
Facilities are okay. But staff are not accommodating in the reception as i am waiting and standing for long time while holding my baby. They don't even asked me what i need or i am done.. i am in the queue so i thought they will call and assist me. But they are waiting for me only to speak 🤦🏻‍♀️🤷🏻‍♀️ Stayed in: Junior Suite Stay length: 1 night(s)

Exceptional
Good: The room and the pool
Bad: Nothing all is good

Good
Good: Location
Bad: The corridor carpets are dirty and the sofa is also dirty Furniture needs to be changed

It was great staying in Novotel room cleaning was very good washroom cleaning was great thanks for housekeeping staff and thanks to Housekeeping supervisor Mr Roy for helping us.

All food are good taste, changing everyday and Have good quality, clean, have a good vibes during stay in this hotel. Swimming pool, sauna, gym are available. Location are in the central of shopping center of abudhabi. Last but not least. Special to House keeper Name RAM, he was doing Job very well, my room all the time are clean. Thanks for all fully dedication.

Exceptional
Good: I really enjoyed my stay. Ms. Christine was incredibly kind and helpful—one of the best people I've met. She gave me the room I love, and I’ll definitely come back again!
Bad: All

Hotel could do with a bit of a makeover
Good: It was ok ! Average
Bad: It was a bit tired

Amin receptionist is not good,he is not friendly. Another receptionist nice..

Good
Good: Breakfest was good
Bad: The room looked obsoled

The hotel is well located and has clean and good rooms. Unfortunately, they denied to give us cutlery as we didn’t order food from their restaurant, Despite having a booking of 4 rooms for 3 days which disappointed us.

Exceptional
Good stay. Right close to the main city area, accessible to bus stops and local departmental stores. Stayed in: Standard Room Stay length: 1 night(s)

Exceptional
We stayed here for one night during a long layover in Abu Dhabi. It was clean, well air conditioned, and the staff were friendly. We didn’t have time to use any of the facilities Stayed in: Standard Room Stay length: 1 night(s)

Good staff

Very Good
Good: the really nice and warm behaviour of the staff . the breakfast was also good.
Bad: I consider that they need to change the brassware in the bathroom it's so old and doesn't work really well. and also is missing a handshower.

Exceptional
Good: I like that swimming pool 3mtr depth
Bad: No private parking

It was a good stay
Good: The location
Bad: The smell of the lobby and the corridor

At the peak hour i was not able to get any rooms to check in, Mr taleb help me he tried his best and helped me in every possible way. I have no words how thankful i am to him. Thank you so much for being a good human being. Its not act of service but it was humanity. Thank you thank you and thank you Mr Taleb

Good
Good: Staff was nice
Bad: Parking in the area is very rare

Even with those tiny unconvincing things the stay was extremely good
Good: The stuff was really caring, extremely polite and positive. The room itself seems really vintage, thought) however, everything is maintained well, no dust or dirt, lights are working, water is running, no problems with the hot water what so ever.
Bad: There is no fan in the room, the safe is not working, weird socket type aaand no hand shower.

Very Good
Good: Room is nice i like to sleep in non smoking area
Bad: Nothing at all

Good
Good: easy access and value for money
Bad: Buffet was not great

Very nice hotel
Everything was excellent. The location is very convenient, with everything close by. The staff were exceptionally helpful and friendly. The rooms were clean and comfortable. It is a wonderful hotel for a long stay. We truly enjoyed our time there and highly recommend it.

Good Exp

Very Good
Good: Location is great, staff is helpful, specially reception. Service staff specially Mr. Mohamed Tipu.