Mr. Adeel was too good and helpful. Ty for assisting us with our luggage .

Very good service, friendly and accommodating. Above and beyond effort is what i would describe the service we got from this gentleman Imran Hossam (pardon if the name is wrong). Always willing to help and patient enough to cater for all our needs. What an asset he is to the facility

I have a pleasant one week stay. Ram from house keeping is always making our room clean and tidy

Housekeeping is excellent mr. zamurrad done good room cleaning,

Staff is very friendly and good specifically puja , Dua Alma are very good thank you

Pleasant
Good: Location
Bad: Room wasn’t sound proof, the guests in the next room were talking nonstop for hours , I complained to hotel staff, but nothing happened, They refused to change my room to another room more comfortable The phone in the room isn’t only as a decoration, not working when tried to call reception or room service

Very good service and good behavioing staff especially ram But this hotel need some change this hotel rooms and facilities need some change and update Comparing with other hotels especially capital centre food is very good but here is foodies and restaurant need some update Restaurants staff need some training how to treat a guest

The staffs are very helpful and welcoming especially Adeel bellboy always greeting with smile and was very helpful and polite.

Staff are very kind and helpful especially Ms.Pooja in restaurant service and security Maamoo doing their jobs very well..Very 9⃣ to stay

Very good hotel service is very good thank you mr ram

The service of Rumesh and his hospitality was great 👌🏽

3 week, service very nice, room very good. Thank you mr Ram

One of the greatest hotel in the heart of the city it has an professional General Manager Mr. Osama Ibrahim and his team specially the F&B Manager Mr. Adel .room was clean well decorated and food was delicious it has free WI-FI with high speed and also swimming pool. I will recommend this hotel to all friends and family members.

I m living 9floor 903 Rumesh nice servicing and good attendant.

The hotel was amazing good service and very good cup of tea for my mama they where really kind the staff i had a great time so i give it a 5 🌟

Thanks for the good services, specially at reception ms rewan and room service Ranjit and faroque.

What a beautiful hotel to stay in. Location is very central to all shops , bar and restaurants. Easy access to various means of transportation. Staff are very friendly and welcoming. Most especially Adeel Belboy who assisted me with my luggages in and out of my room. Enjoyed continental breakfast.

Hi there ! My name is Sabtain Ahmad and I was with my family in Novel when we checked out , I forgot my cash money in the drawer, they found it but I am living in Dubai and I don’t go to Abu Dhabi a lot when I requested the receptionist on call if they can transfer, she said they can’t and the money will be with them until I come . Now please tell me the possible solution for this . You should make things easier for customers . Sending money takes 1minutes only . Why they don’t transfer it straight away .

Service was amazing! Ferdouse gave us a great experience

The hotel is very good, but the person in the restaurant is called Ahmed ، His behavior is disrespectful.

Exceptional
Good: I always make a visit specially on special occation to relax and i always recieve exceptional service.its like a second home yo me.great job and kudos to the team.
Bad: Superb exceptional service

Exceptional
Good: Good
Bad: Nothing

Nice place to be when you're in Abu Dhabi city

We had a great time staying.... Actualthis is my 4th time with you guys.... Thanks Lee and sanjay for assisting For sure ill come back again

Mr Lee and the lobby staff were exceptional. Friendly, polite and helpful. They address to customer 's concern immediately. The restaurant staff is very professional. In my floor Rumesh was the head of house keeping, taking care of my room.