Good
Good: Good care and support
Bad: Kids play area should be easy accessible to kids. It should be a restricted area. Should add some sitting areas on the open areas with minimal lights.

The best experience one of the best hotels in Al ain

This place is really good for a vacation.

It was great trip, kids love the pool..had a leisure stay staffs are friendly..

Amazing hotel and experience the entertainer offer was deal breaker 👍

Amazing experience as a member

It was really good .. I enjoyed it .. especially the swimming pool and the encircling garden

Excellent place for short stayacation with family. We enjoyed at lot

Excellent experience overall. Special mention to Mr. SALEM at Arabesque for his hospitality. Well done!!

Best place to relax
Good: The view
Bad: All things are good

I really liked the hotel overall, but I was disappointed with the service. I was also shocked to find that they charge for regular drinking water—10 AED for a 500ml bottle! At the very least, this should have been clearly communicated at check-in so I could have brought my own water. Transparency on such basic amenities is important for a comfortable stay.

Need improvement
Long message bit worth reading. About Agoda: They are the worst. I will never book with Agoda again. Hotel was not allowing me checkin because my wife ID was available on official government portal instead of hard copy. I contact Agoda and inform them that at the time of booking Agoda portal mentioned to bring original Id of the guest who made booking. I had my ID. Agoda support told me sorry we can return your money after 10% deductible. Nothing else we can do. This was so crazy. After 1 hour of waiting we were allowed checkin. Thanks to hotel management they understood government portal online ID. About Hotel: There are small things they can improve. Room doors should have proper insulation, corridor noise coming into the room easily. Lights can be better, it was little dark since light are only at back of the bed.. Kids play area was closed it was so disappointing for my kids. Stayed in: Standard Hafeet Room Stay length: 1 night(s)

Exceptional
Very clean and comfortable ,good location. Reception staff very supportive especially Philippine girl.i forgot ger name really so helpful. Ms.Fia .... her name.we like and will come back again. Family from Singapore. Stayed in: Standard Hafeet Room Stay length: 8 night(s)

Very good
Good: The Pool was very nice and clean, the workers at the pool was vert helpful and friendly. Breakfast was also very nice and tasty.
Bad: The room was not very clean the matrass and bedding was not clean and the carpet was also not clean.

Th Reception Team was so Helpful,kind and Friendly specially Ms. Faye Ms.Mary, Mr.Mark and Mr. Mubarak. And Mr. Subry from Pool bar and Mr. Salim from Arabesque. To be honest. We enjoy the stay but we just upset from the one guy in Restaurant name ahmed. His rude to communicate with us and not attentively. We experience being shy to ask any assistance to him. We don’t feel welcome during our breakfast, not approachable, nobody are asking for coffee, no welcoming from guest. As a hospitality and supervisor. We must to ensure the happiness of the guest. But over all i love the area and i want the place.

Good: Welcoming and receptionist Ms. Katerina
Bad: Nothing

Over all stay was good respections was helpful Special thanks to Mr guma’a for his respective way

We’ve been there for weekend gate away. Hotel is situated in great location. kids play area is a plus, however the kids club was closed and this wasn’t mentioned in the website. my daughter got a huge cut on her palm due to glass broke in kids swimming pool and she was unable to use the pool next two days as we don’t want any infection in her wound. that happened in the morning. so that means the pool wasn’t vacuumed properly. there was another girl who got a same cut on her palm after few minutes and my wife had to investigate and find the cause (glass pieces) till that Lifeguards team was clueless what to do. funny thing was no followthrough. Breakfast selection was okay for the rate we paid. and on Sunday around 9am most of the food sections were empty and we had to ask everyone for refill. Restaurant supervisor/manager (not sure his position but he wore White shirt and black pants) not welcoming and hospitable at all, he has selected crowed he meet and greet but not all the guests. Rooms balconies were so dirty due to bird drops and these wasn’t cleaned at all for last few weeks/ months. TV channel guide wasn’t updated, there is a printed channel list in the room and the actuals are less than what mentioned i.e - Disney channel. also, the QR code menu wasn’t updated. Apart from that, i wanted to apecially mentioned Lifeguard Tarindu who was very attentive at his job. My 2 yrs Son was outbalanced at the kids pool and he acted swiftly to rescue him. and the female life guard (sorry i didn’t got her name) Security gentleman at the recreation with blue shirt, bartender/waiter at All day dining restaurant, waiter at Mcgettigans, Room service waiter who deliver and served out tables were very hospitable and these team members will be added value to property. Specially to mention the Housekeeping team is great as well. We are not a complainers and above is not a complain its just our feedbacks to rectify and sort out for your team to deliver better guests experiences. Wish you all very Best!

All was good and the stuff was helpful

It's a nice hotel for a short weekend break. Kid friendly pool. And as it was too crowded checkin took sometime. The manager was a great person due to room Unavailability gave us a quick upgrade.

Good: The hotel is always my first choice in Al Ain—staff are very welcoming and friendly. However, during my recent stay, the noise from the club and some loud guests at night did disturb our sleep. I hope management can look into this, as everything else was great.

I was extremely disappointed with the way the security guard spoke to me—his tone was loud and confrontational, which felt very unprofessional. I was at the swimming pool area and had informed the Reception that I was expecting a delivery from Noon. They agreed to receive it on my behalf. However, when the delivery driver arrived, the security guard refused to let him in. Instead, he called me using the delivery driver’s phone and insisted I come to the reception to collect it myself—despite the inconvenience of going up and down the stairs. When I asked why the driver wasn’t allowed in, the security guard responded rudely and raised his voice, making me feel as if I wasn’t a valued guest. I explained that Reception had already agreed to my request, so why was it suddenly an issue? Rather than offering an apology or handling the situation calmly, the guard acted in a manner that was far from what you’d expect in the hospitality industry. I strongly suggest the management review the policies regarding deliveries and ensure all staff are aligned. Clear communication and professional behavior are essential to avoid misunderstandings like this. Unfortunately, this experience left me feeling disrespected and disappointed.

Very best Hotel Rooms are very luxury service 💯 is very best.

No available parking during the wedding party

Good: 0
Bad: 0