Not Up to the 5-Star Experience We Expected We recently stayed at Danat Al Ain Resort and overall, it was a mixed experience.
We had earlier stayed at Danat Jebel Dhanna Resort, which was a truly great experience and easily a 5-star stay. Based on that, we chose this property with high expectations, but unfortunately, it didn’t quite match up.
The rooms are spacious and comfortable, especially for a small family. We had a balcony with a pool view, which was really pleasant and added to the stay. The resort also has two pools, both of which are well-maintained and enjoyable.
However, there are a few areas that need improvement. The behavior and attentiveness of the F&B staff did not meet expectations and felt below standard at times. Also, we had booked both dinner and breakfast, and as an Indian family, the dinner was quite disappointing. The buffet was heavily focused on Arabic cuisine, with very limited options for other tastes.
Another concern was the noticeable food wastage. Many tables had a lot of leftover food, which was quite disheartening to see. While guests are paying for the buffet, it doesn’t necessarily mean taking more than needed. The hotel could consider putting up awareness messages or simple signboards, or even implementing small strategies to encourage responsible consumption and reduce food waste.
Lastly, service felt inconsistent, it seemed like some nationalities were given more attention while others were overlooked, which shouldn’t be the case in a hospitality setting.
Overall, the property has good facilities and potential, but compared to our previous experience, it fell short. Improvements in food variety, service approach, and overall guest handling would make a big difference.
Stayed in: Deluxe Oasis Room
Stay length: 1 night(s) |