Exceptional Service from Maher at Reception
Good: I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Maher at the reception during our recent stay in room 815. From the moment my wife and I arrived, Maher greeted us with a warmth and professionalism that immediately made us feel at home. His welcoming demeanor set a positive tone for the entire stay. Maher was incredibly attentive, ensuring that our check-in process was smooth and efficient. He took the time to answer all our questions and offer helpful recommendations, which made our stay even more enjoyable. His personal touch, combined with his excellent customer service skills, truly stood out and made a lasting impression on us. Both my wife and I were genuinely impressed with Maher’s kindness, attention to detail, and dedication to providing an exceptional guest experience. He went above and beyond to make sure we felt comfortable, and his positive attitude was a highlight of our time at the hotel. Maher is undoubtedly an asset to your team, and we are grateful for his exceptional service. We look forward to returning and would be delighted to have the privilege of being welcomed by Maher once again. Thank you, Maher, for making our stay in room 815 so memorable!
Bad: Overall, our stay was wonderful, but we were a bit disappointed to find that the Olympic pool was closed during our visit. We were really looking forward to enjoying it and it would have been great to know in advance. Aside from that, everything else was fantastic, and we thoroughly enjoyed our time at the hotel Thank you for making our stay memorable

Lovely Hotel
Good: Service was very good. Very helpful staff. Beautiful looking hotel. Room and bed enormous
Bad: Founds pillows a bit hard but staff replaced them with more comfortable ones.

Great hotel Maher was welcoming during check in and made it fast and easy. Beautiful pool and view.

Overall, my stay was good. The hotel is beginning to show its age some. I had a suite and it is a very spacious one. However, the bathroom was a bit small by comparison. I had no outlets by the bed, which was a frustration. For several hours over 2 days I lost all power to the bedroom portion of the room. The gym is great for a hotel gym. Also, A LOT of kids.

Pleasant for 3 days was just right.
Good: Check in was smooth and well handled by Maysa. Not all pools were available but as we were only there for 3 days it was fine. Breakfast was good.
Bad: We were not offered soft drinks at dinner and only found out at check out they were included in our package. the bathrooms are old and dated.

A refreshing and enjoyable stay, complemented by exceptional hospitality and a tranquil environment.
Good: I truly enjoyed the warm and welcoming atmosphere at Danat Al Ain Resort. The beautiful surroundings, excellent facilities, and attentive staff made my stay memorable. The pool area and the serene ambiance added a special touch, creating an ideal place for relaxation.
Bad: While my experience was overall delightful, I believe that the Arabesque restaurant could benefit from a bit more organization, especially during peak hours. A smoother flow and quicker service would enhance the dining experience even further.

Good: Excellent Staff, Amazing Pool
Bad: Nothing

Good: Family pool was great
Bad: everything fine

Comfortable stay,Friendly staff and good service.
Good: A perfect place to relax and unwind! Lots to do and enjoy. Great value for money with friendly staff.
Bad: Around 4 a.m., there was a bit of a commotion involving some Arabic speakers right by the main entrance. We saw the security team doing their best to handle the situation. While I don’t blame the hotel, the noise did disrupt our sleep.

Good: Very easy checkin . Great help from Mr Mubark as well Ms Mysa

Good: It is located away from the city which is nice, usually quiet

Good: The reception time is so friendly and helpful and room service team as well.

Best Place to Stay in Al-Ain
Good: One of the best option to stay in Al-Ain - the have the continental breakfast comes with plenty of options. Pool is nice. Free Private Parking - Room are specious. Staff is Friendly.

Perfect for staycation in Al ain! Staffs are very helpful and welcoming. The room is wide, AC is in good condition. Swimming pool is nice, you can use their sauna and jacuzzi as well. The hotel restaurant is fancy and their are offering international bufet plus it was not crowded. All in all it was a great experience!

Well maintained property , polite and courteous staff, a nice swimming pool for kids and family, a lavish buffet breakfast, good ambience and affordable too.. We had a night’s stay at the resort in November 2024. The stay was comfortable. The room facing the pool was a nice one. The dinner at Mc Gettigans was delicious. Special Thanks to Louryjean at the reservation for sorting out a confusion during the booking.. Highly recommended.

Good for short stay
If you need inly for one night this is good but if longer stay not recommended since not much activities in the hotel or outside the hotel.

Good: Every thing

Good: Quiet location
Bad: Gym equipments were not operational. Treadmill was not working

Wonderful resort, great amenities and ambience created an amazing family staycation. Kids services and everything is top notch. Just some cleanliness issues in the pool since its outdoors

While booking through Agoda, we selected a king-size bed, but at check-in, we were informed that it wasn't available. Instead, we were given a room with two queen-size beds. We were disappointed.

It was the best stay I had ever in UAE
Good: Very calm , the staff is just kind & decent
Bad: Nothing

Experience
I was disappointed with my stay at this hotel. The oranges and bakery items were not fresh. When I inquired about the bakery, staff claimed the items were baked the previous night, but it seemed like they were at least two days old. In an attempt to fix the situation, they heated the food and returned it, which didn’t help. The room, particularly the washroom, was in need of maintenance, which made my stay uncomfortable. The food was bland overall, and while there was a decent variety, it wasn’t enough. The quality and brands used in the breakfast were far below even 1-star standards. Even the omelette was of such low quality that it had an awful smell. They claimed the food tasted different because they had changed the chef, but I don’t think the issue is the chef—the problem is the poor-quality ingredients the chef is working with. I also tried their dinner, which had little variety, and the food was tasteless. The desserts, though they looked appealing, tasted awful. We requested a birthday cake, and even though they claimed they had been preparing it since we checked in, the cake was just as disappointing as the rest of the food—bland and tasteless. The hotel facilities, in general, also need upkeep. I had made a special request during booking for both rooms to have king-size beds, but was told it wasn’t possible because the hotel was fully booked. However, I don’t think it’s that hard to accommodate a request for king-size beds, and the hotel didn’t seem fully booked. To top it off, they placed a complimentary honey and jam platter on the table, but the platter was dirty, and one of the honey jars had already been opened. It was supposed to be a holiday, but honestly, I didn’t enjoy a bit of it. I wouldn’t recommend this hotel to anyone.

Outstanding
If you are looking for great stay (calm place) with area to have fun (resort) then this is stop. People here are humble and very supportive, provide great atmosphere for you stay. Value to money and food here is also good with lot’s of options. If you are a vegetarian they have lots of options for you.

Attended Durga Puja 2024

Good: Foods
Bad: The bathroom